These six commitments summarise our approach to privacy. The full legal details are set out in the policy below — please read the complete document.
We collect only the personal data that is strictly necessary to operate your account, process transactions, and comply with our KYC and anti-money-laundering obligations. Nothing more.
711cucu does not sell, rent, or otherwise monetise your personal data to third parties. Your information belongs to you. We use it to run the platform — not to generate revenue through data brokerage.
All personal data held by 711cucu is encrypted using industry-standard AES-256 encryption at rest. Data transmitted between your device and our servers is secured via TLS 1.2 or higher at all times.
You have the right to access, correct, and request deletion of your personal data. These rights are built into our internal processes and can be exercised by contacting our support team at any time.
We do not retain your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and applicable legal requirements. Data no longer needed is securely deleted.
In the unlikely event of a data breach affecting your personal information, 711cucu will notify affected users promptly and transparently, in accordance with our obligations under applicable data protection standards.
711cucu is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy explains, in plain and formal terms, what personal data we collect, the purposes for which it is used, how long it is retained, who it may be shared with, and the rights available to you regarding your own data.
711cucu is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy explains, in plain and formal terms, what personal data we collect, the purposes for which it is used, how long it is retained, who it may be shared with, and the rights available to you regarding your own data.
By registering an account, accessing the Service, or otherwise providing your personal data to 711cucu, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
Malaysian Users: Malaysia's Personal Data Protection Act 2010 (PDPA) governs the processing of personal data in commercial transactions within Malaysia. While 711cucu operates under international licensing, we are committed to upholding data handling standards consistent with internationally recognised privacy principles. We do not sell your data, and we process it only for the purposes described in this Policy.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living natural person, directly or indirectly — including name, identification number, contact details, financial data, and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | 711cucu, as the entity that determines the purposes and means of processing personal data collected through the Service. |
| "Data Processor" | A third party engaged by 711cucu to process personal data on our behalf, acting under our documented instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
| "KYC Data" | Identity and address verification documents collected in the course of the Know Your Customer verification process. |
| "Cookie" | A small text file placed on your device by the711cucu platform for the purposes of functionality, analytics, or personalisation. |
711cucu collects personal data through several channels — directly from you during registration, through your use of the Service, through our payment partners, and through automated technical means. The categories of personal data we collect are as follows:
Note: 711cucu does not collect or store full payment card numbers. Financial transaction processing is handled by our licensed payment partners. We receive only tokenised or partial identifiers sufficient for record-keeping.
711cucu processes your personal data exclusively for the purposes described in this Policy. The table below maps each processing activity to its purpose and legal basis:
| Processing Activity | Purpose |
|---|---|
| Account creation & management | To establish and maintain your player account, authenticate login sessions, and manage account settings. |
| KYC verification | To verify your identity, confirm 21+ age eligibility, and comply with anti-money-laundering (AML) obligations. |
| Deposit & withdrawal processing | To process payments via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and RHB. |
| Fraud prevention & security | To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and platform abuse. |
| Customer support | To resolve queries, complaints, and account issues submitted via live chat, email, or Telegram. |
| Responsible gambling monitoring | To identify patterns indicating potential problem gambling and apply responsible gambling tools where appropriate. |
| Platform analytics & improvement | To understand how players use the platform, improve user experience, and develop new features. |
| Promotional communications | To send you relevant promotions, bonus offers, and account notifications — only where you have not opted out. |
| Legal & regulatory compliance | To meet obligations under applicable gaming licensing conditions, including record-keeping requirements. |
711cucu relies on the following legal bases when processing your personal data:
711cucu does not sell your personal data. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Authorised payment processors facilitating deposits and withdrawals on711cucu, including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and partnered Malaysian banks. These processors act as Data Processors under our documented instructions and are bound by contractual data protection obligations.
Accredited third-party identity verification providers engaged to conduct KYC checks. These providers process identity and address documentation solely for verification purposes and are prohibited from using your data for any other purpose.
Third-party fraud detection and cybersecurity providers engaged to monitor transaction patterns and prevent platform abuse. Data shared is limited to what is necessary for risk assessment and fraud mitigation.
Where required by the conditions of our international gaming licence, we may be obligated to disclose player data to relevant licensing authorities. Such disclosures are made only in compliance with specific legal obligations.
We will disclose personal data to law enforcement, government agencies, or regulatory bodies where we are legally required to do so by court order, statutory obligation, or lawful authority. We do not make voluntary disclosures beyond our legal obligations.
No Cross-Border Sale: 711cucu does not transfer or sell personal data to data brokers, advertising networks, or any party for marketing or profiling purposes unrelated to the operation of the 711cucu platform.
711cucu uses cookies and similar technologies to operate the platform, improve user experience, and analyse usage patterns. The following categories of cookies may be placed on your device:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Authentication, session management, and security. These cookies are essential for the platform to function and cannot be disabled. | Yes |
| Functional | Remembering your preferences (language, currency display, notification settings) to personalise your experience. | Optional |
| Analytics | Aggregated data on how players navigate the platform, which features are used, and where technical errors occur. Helps us improve the Service. | Optional |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in or use core platform features.711cucu does not deploy advertising or third-party tracking cookies.
711cucu retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply as general guide:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account plus 5 years following account closure, to meet AML record-keeping requirements. |
| KYC Documents | 5 years from date of verification or account closure, whichever is later. |
| Financial Transaction Records | 7 years from date of transaction, in line with standard financial record-keeping requirements. |
| Customer Support Records | 3 years from date of last interaction, for dispute resolution and quality purposes. |
| Behavioural / Analytics Data | Up to 24 months in aggregated or pseudonymised form. Raw session data deleted within 90 days. |
| Marketing Communication Preferences | Until you opt out, plus 1 year for suppression list management. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request early deletion of certain data categories subject to the User Rights provisions in Section 10.
711cucu implements technical and organisational security measures appropriate to the risk level associated with the personal data we process. These measures include, but are not limited to:
Your Responsibility: While 711cucu takes all reasonable steps to protect your data, you are also responsible for maintaining the security of your account. Use a strong, unique password, enable two-factor authentication, and never share your login credentials.
Subject to applicable law, you hold the following rights in relation to your personal data held by 711cucu. These rights can be exercised by contacting our support team.
Request a copy of the personal data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
Request correction of inaccurate or incomplete personal data. Account details can also be updated directly through your Account Settings.
Request deletion of your personal data where it is no longer necessary for the purpose collected, or where processing was based on consent you have since withdrawn. Note: legal retention obligations may prevent full deletion.
Request that we restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
Request a structured, commonly used, machine-readable copy of the personal data you have provided to us, where processing is based on consent or contract.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests. Marketing opt-outs take effect immediately.
Requests will be responded to within 30 days of receipt. 711cucu may request verification of your identity before processing any rights request. Where a request cannot be fulfilled, we will explain the reason clearly and in writing.
711cucu is strictly an adult platform. The minimum age requirement for all account holders is 21 years of age. The Service is not directed at individuals under the age of 21, and we do not knowingly collect personal data from persons below this age threshold.
Where we discover, through KYC verification or other means, that an Account has been registered by a person under the age of 21, we will immediately close the account, forfeit any balance in accordance with our Terms & Conditions, and securely delete all personal data associated with that account, subject to any overiding legal retention requirements.
If you believe that a person under 21 has registered an account on711cucu, please contact our support team immediately so that we may investigate and take appropriate action.
711cucu operates under international gaming licensing and may process or store personal data in jurisdictions outside Malaysia, including the jurisdiction which our licensing authority is based and countries where our technology infrastructure providers are located.
Where personal data is transferred to countries that may not offer equivalent data protection standards to those in Malaysia, 711cucu implements appropriate safeguards, including contractual data protection clauses with all data processors and technology partners, to ensure that your personal data receives adequate protection regardless of where it is stored or processed.
The 711cucu platform integrates with third-party services — including payment processors, game studios, analytics providers, and customer support tools. While 711cucu selects its partners carefully and imposes contractual data protection obligations on all processors, third-party services are governed by their own privacy policies.
711cucu is not responsible for the data practices of independent third parties operating their own platforms or websites. This Privacy Policy applies solely to data collected and processed directly by 711cucu in the operation of the Service.
711cucu reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where material changes are made, we will notify registered users via email or an in-platform notice at least seven (7) days before the revised Policy takes effect.
The date of the most recent revision is indicated at the top of this page under "Last Updated". Continued use of the Service following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 711cucu holds about you, please contact our Data Protection team through the following channels. All privacy-related enquiries will receive a response within 30 days of receipt.
Email: [email protected]
Subject Line: Privacy Policy Enquiry / Data Subject Request
Live Chat: Available 24/7 via the in-platform support widget
When submitting a data subject rights request, please include your registered username, the nature of your request, and a brief description of the personal data or processing activity your request relates to. We may ask for identity verification before processing your request.
Your privacy is protected by design on 711cucu — from the moment you register to every transaction you make. If you have questions about your data, our support team is here around the clock.
🔞 For players aged 21 and above only. Play responsibly. Visit Responsible Gambling for tools and support resources.